Neurotic Fishbowl: Gratis Customer Service Comes Through


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Gratis Customer Service Comes Through

As many of your know, I've received items from,,,, and

Last week I was contacted by Sean from Gratis Customer Support. A magazine wanted to write an article about people's experiences receiving their items and since I had just gotten my purple Coach bag, he was interested in my story, good or bad.

Unfortunately for Sean, my handbag experience was by far my worst. It took several e-mails and six weeks to get credit for my offer, they put my account on hold for a brief period, and worst of all, put my brother's handbag and flatsceen accounts on indefinite hold because they suspected we might be the same person.

I told Sean all of this, being very polite and including the fact that I'd had other experiences with Gratis that were much more positive.

He got back to me right away, was very nice and apologetic for my problems, and offered to look into my brother's account. To make a long story short, Russell's accounts were taken off of hold, he received credit for his offer, and Sean is now my personal in with Gratis Customer Service.

I know some people have had problems with Gratis in the past, but I hope that this recent experience with customer support means that they listened to all the people who had legitimate complaints and will be more flexible in their hold policies.

As a matter of fact, I was so pleased that I went out and signed up for,, and

If you haven't signed up for any of Gratis's offers (or's either), you can get a complete list here. You can even e-mail me your own referral link (don't post them here; I will delete them) and get added to the conga line that I have going on.

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Happy early B-day mine is March 26th (32)

.: Terry said on February 22, 2005 10:06 AM :: link it :.

Oh! Did you finally use my link for the free MiniMac? If so, Mike owes you dinner! (If not... well, *pout*)

.: Christine said on February 22, 2005 10:07 AM :: link it :.

It's refreshing to hear that your still having all the good luck with them! I'm hanging in there.. so many signups but only three follow-thrus. Congrats again!

.: Pam said on February 22, 2005 09:56 PM :: link it :.

I'm still trying for that darn iPod for my boyfriend. Only one person completed an offer... a ton signed up, but just one completion. Nice to see that someone is making it work for them.

.: the hippie said on February 23, 2005 10:20 AM :: link it :.

Very early happy b-day, mine is on the 18 also.

I am still working in my original iPod offer I need 3 people to complete offers. I really want to try the Mac Mini but i'm just imagining the issues I'll have getting that many sign ups .

.: Pierce said on February 23, 2005 09:17 PM :: link it :.

I signed up at After bugging all my friends and family to death, I finally got all 10 referrals completed. Suddenly my account changed to "hold" status, and gratis claims I have "multiple accounts"!? I honestly worked hard and put my reputation on the line, swearing to my referrals that this was not a scam. I don't have any way to contact the company other than through my in-account customer service, and they won't respond to any of my pleas for help. Could you assist me with information on how to contact gratis so that I can prove I am not "cheating"? They seem to be giving me the cold shoulder, and after all the work I put into this I don't want to just give up. Thanks in advance for any help you can offer.

.: PJ said on March 5, 2005 03:56 AM :: link it :.


Can you forward seans email to me?

I am on hold also and i just started up an online pettition for other people that were placed on hold for legit referals.

can u please help me out??

.: Sean said on March 8, 2005 07:33 AM :: link it :.

i am having the same problem can someone pleas egive me the customer serfvice number. I have completed offer and so have my friends but only two got credit so i need to get hold of customer service number because i have tryed the internal one and have not been replied to.

.: max said on September 27, 2005 07:53 AM :: link it :.

You're too early! Come back at February 22, 2005 12:49 AM to see this post.

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